Graphix Products, Inc.

Survey

In an effort to continue to serve all of our customers needs and to your expectations we are conducting a brief survey. The survey is simple, a positive or negative is all that we ask and an additional space is provided if you wish to provide additional feedback. We appreciate any feedback you can provide to help us help you with all of your marketing and print related needs.

Yes No N/A
Please choose your answer to each question. (Not Applicable)
Does your sales rep project a professional image?
Does your sales rep present new ideas and other options to you?
Does your sales rep communicate well?
Are you notified of questions or problems quickly?
If there is a problem is it resolved to your satisfaction?
Comments
Yes No N/A
(Not Applicable)
Is your estimate delivered in a timely fashion?
Is your estimate clear and easy to understand?
Is our online estimate request form easy to use?
Comments
Yes No N/A
(Not Applicable)

Are your invoices received in a timely manner?
Are the invoices clear and easy to understand?
Are invoice questions answered quickly?
If there is a billing discrepancy is it resolved quickly?
Comments
Yes No N/A
(Not Applicable)
Is your CSR accessible?
Is your CSR helpful?
Is your CSR courteous?
Does your CSR represent your best interests?
Does your CSR communicate well?
Are you notified of schedule changes or problems quickly?
If there is a problem is it resolved to your satisfaction?
Comments
Yes No N/A
(Not Applicable)

Is the receptionist pleasant and kind on the phone?
Does the receptionist get you the information or person you need efficiently?
Is the phone answered quickly?
If you are on hold long, do you receive updates?
Comments
Are there other services you would like us to provide (please list):
Are you aware that we have brought CD manufacturing in house?
Have you ever attended a Graphix Products Training Class?
If not would you if the topic appealed more to you?
   
Yes No N/A
(Not Applicable)
Is your proof accurate?
Is the quality of product produced to your satisfaction?
Is your job produced in a reasonable time frame?
Is the packing slip clear and accurate?
Is the job packaged well?
Is the delivery on time?
Does the driver present a professional image?
Is Graphix Products your primary print provider?
Is Graphix Products your primary CD/DVD provider?
Is Graphix Products your primary label provider?
Is Graphix Products your primary digital printing provider?
Is Graphix Products your primary Ad Specialty provider?
Is Graphix Products your primary mailing/fulfillment provider?
Is Graphix Products your primary design provider?
Comments
Yes No N/A
(Not Applicable)
Is our website helpful?
Is our website easy to use?
Does our website graphically represent a positive image of our company?
Do you use our website to:
Download artwork templates
Request estimates
Transfer files
Search for Ad Specialty Products
Request samples
Look for new ideas
View/Register for training classes
View testimonials
View press releases
Get directions


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Thank You for your time!
The Tews Family